Effective Date: January 1, 2026

Welcome to Exotila. By accessing our website, mobile application, or booking portal, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please refrain from using our travel services.

1. Agreement to Terms

These Terms & Conditions constitute a legally binding agreement between you ("User", "Traveler") and Exotila ("we", "us", "our"). By completing a reservation or creating an account, you confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement.

2. Booking & Reservations

When you book travel products (such as flights, hotels, or rental cars) through Exotila, you are making an offer to purchase services from third-party travel providers.

• Confirmation: A booking is only finalized once you receive an official Exotila confirmation email containing your itinerary code or electronic ticket numbers.
• Pricing Accuracy: While we make every effort to display accurate pricing, third-party suppliers may occasionally alter rates. We reserve the right to cancel bookings if a pricing error occurs, with a full refund issued to the user.
• Travel Documents: Travelers are entirely responsible for ensuring they possess valid passports, visas, health certificates, and other required documentation for their destination countries.

3. Payments & Currency

All payments must be made using approved credit, debit, or digital wallet options supported on our gateway. Prices are displayed in your selected currency, but foreign transaction fees or currency exchange discrepancies may apply depending on your financial institution.

4. Cancellations & Refunds

Cancellation and modification policies vary significantly depending on the airline, hotel, or tour operator associated with your booking:

• Many economy tickets or promotional hotel rooms are strictly **non-refundable**.
• Refundable bookings are subject to the specific rules set by the supplier, alongside Exotila's administrative processing fees.
• Refund requests can be initiated through your account dashboard or by contacting our support team.

5. Limitation of Liability

Exotila acts strictly as an intermediary booking portal connecting travelers with independent third-party travel providers. We do not own, control, or operate the hotels, airlines, or transport vehicles listed on our platform. Consequently, we are not liable for any injury, loss, delay, baggage damage, or schedule changes caused by third-party providers or unforeseen force majeure events.

6. User Conduct

You agree not to use the Exotila portal for fraudulent bookings, unauthorized data scraping, or malicious attacks against our server infrastructure. We reserve the right to terminate accounts or cancel active reservations if suspicious activity is detected.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction where Exotila's regional corporate entity is registered, without regard to conflict of law principles.

8. Contact Information

If you have any questions or require clarification regarding these Terms & Conditions, please contact our legal and customer service team at legal@exotila.com.